Refund policy
RETURN & REFUND POLICY
We offer a 7-day return period from the date your order is delivered. RETURN ELIGIBILITY To be eligible for a return: - The item must be unused - The item must be in its original condition - The item must be in its original packaging - Proof of purchase is required Used pet products cannot be returned for hygiene reasons.
HOW TO REQUEST A RETURN
To request a return, please contact us within 7 days of delivery at: mandapawinfo@gmail.com
Returns sent without prior approval will not be accepted. If your return is approved, we will provide you with instructions on how and where to return the item.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. DAMAGED, DEFECTIVE OR INCORRECT ITEMS Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the item and its packaging. Email: mandapawinfo@gmail.com
We will review the issue and provide an appropriate solution. If a return is required due to a damaged, defective, or incorrect item, MandaPaw will cover the return shipping costs.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that the time required for the refund to appear in your account may depend on your bank or payment provider. Original shipping costs are non-refundable, except where the item received is damaged, defective, or incorrect.
NON-RETURNABLE ITEMS
The following items cannot be returned: - Used pet products - Items that are not in their original condition - Items without their original packaging - Items returned without prior approval We reserve the right to reject any return that does not meet the conditions of this policy.
CONTACT
For any questions regarding returns or refunds, please contact us at: mandapawinfo@gmail.com