Privacy policy

Last updated: August 28, 2026 MandaPaw is operated by Mandara Ventures LLC (“MandaPaw”, “we”, “us” or “our”). We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

MandaPaw is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information: - Contact details, including your name, billing address, shipping address, phone number, and email address. - Financial information, including payment information, transaction details, form of payment, and payment confirmation. - Account information, including your username, password, preferences, and settings. - Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions. - Communications with us, including information you provide when contacting customer support. - Device information, including information about your device, browser, network connection, IP address, and other identifiers. - Usage information, including information about how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information: - Directly from you when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide information to us. - Automatically through the Services, including through cookies and similar technologies. - From service providers that provide technology, payment, fulfilment, shipping, analytics, or other services on our behalf. - From our partners or other third parties where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes: Providing and Improving the Services We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping and delivery, process returns and refunds, maintain customer accounts, provide customer support, remember your preferences, and improve your shopping experience. Marketing and Advertising Where permitted by applicable law, we may use your personal information to send marketing or promotional communications and to provide advertising relating to our products or services. You may unsubscribe from promotional emails at any time using the unsubscribe option provided in those communications. Security and Fraud Prevention We may use personal information to provide a secure shopping experience and to detect, investigate, or prevent fraudulent, illegal, unsafe, or malicious activity. Communicating With You We use your personal information to communicate with you about your orders, deliveries, returns, refunds, customer service requests, and other matters relating to the Services. Legal Reasons We may use personal information where necessary to comply with applicable laws, respond to valid legal processes or government requests, enforce our terms and policies, and protect our rights and the rights of our customers and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including: - To Shopify and other technology service providers. - To payment processors and financial service providers. - To fulfillment, courier, shipping, and delivery providers. - To customer support, analytics, cloud storage, marketing, and other service providers acting on our behalf. - When you request or consent to the disclosure. - In connection with a business transaction, such as a merger, acquisition, restructuring, or sale. - When required to comply with applicable law, legal obligations, court orders, or valid government requests. - When reasonably necessary to protect our business, customers, rights, property, or the security of the Services. Third-party service providers may process personal information according to their own privacy policies and applicable laws.

RELATIONSHIP WITH SHOPIFY

Our online store is hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and related services. Information submitted through our store may be transmitted to and processed by Shopify and other service providers, which may be located in countries other than the country in which you reside. Shopify may also process information about your interactions with our store in accordance with its own privacy policies and applicable laws. You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and our service providers, including Shopify, may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the Services, improve functionality, provide analytics, prevent fraud, and support marketing activities. Your browser may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some parts of the Services.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a third-party website, you should review that third party's privacy policy, security practices, and terms. MandaPaw is not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures designed to protect personal information. However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, process transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including: - The right to request access to personal information we hold about you. - The right to request correction of inaccurate personal information. - The right to request deletion of certain personal information. - The right to request a copy or transfer of certain personal information. - The right to manage or withdraw certain marketing preferences. These rights are not absolute and may be subject to limitations or exceptions under applicable law. We may need to verify your identity before processing a request. You may exercise applicable rights by contacting us using the contact information provided below.

MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link provided in the email. Even if you unsubscribe from marketing communications, we may continue to send you non-promotional communications relating to your orders, account, payments, deliveries, returns, refunds, or other transactions.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, or processed outside the country in which you reside, including where Shopify or other service providers operate. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

COMPLAINTS

If you have a complaint or concern about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to lodge a complaint with the relevant data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, Services, practices, technology, or applicable legal and regulatory requirements. When we update this Privacy Policy, we will update the “Last updated” date displayed at the beginning of this policy and provide any additional notice required by applicable law.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: MandaPaw Operated by Mandara Ventures LLC Dubai, United Arab Emirates Email: mandapawinfo@gmail.com